So that we can help resolve your issue, we may ask for photos to determine the best course ofĪction (e.g. In the unlikely event your Stock or Custom furniture piece arrives eitherĭamaged or defective, please contact customer service immediately at orĤ24.999.4626. Vendor ship times vary, your sales associate has only provided you Custom Furniture and ArtĬustom Furniture and Custom Art is manufactured especially for you, which is why we do not acceptĬancellations, exchanges, or returns. That are not in as-new condition due to damage or misuse by the customer.įor further information on our furniture return policy on Curbside, Local, and Freight deliveries please callġ.424.999.4627 or 1.424.999.4626 and speak to one of our Sales Specialists or Customer Service Z Gallerie reserves the right to refuse returns or exchanges of items We will ask for photos to determine the best course of action.
If an item arrives with a manufacturing defect or damage caused in transit contact Customer ServiceĪttempt to repair the defect or damage. Receipt, and a 25% restocking fee will be charged on all furniture returns. Stocked Furniture can be returned or exchanged within 30 days of To arrange a return or exchange for aįurniture item please call 1.424.999.4626. Z Gallerie reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer.įurniture cannot be returned to any Z Gallerie store location. Delivery and oversize fees are non-refundable. When accompanied by the original or gift receipt and in its original packaging regularly priced and sale merchandise can be exchanged or refunded within 30 days of receipt.
#ZGALLERY CUSTOMER SUPPORT HOW TO#
How to make an accessory return or exchange.
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